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Order Support

Phone Orders
Call us at 855-880-8010. We have thousands of wire and cable products and are happy to help you get what you need.

Sales Tax
With warehouses throughout various states in America, we will be charging sales tax for orders shipped within those states.  You will be charged according to the sales tax of the ship-to address within those states.  Sales tax will not be charged for ship-to addresses in other states.

If you are a tax-exempt organization, please contact us at 855-880-8010 for assistance. We will ask you to fax us a copy of your tax-exempt certificate and you can place the order with us over the phone.

Pennsylvania sales or use tax may be due in connection with the purchase and delivery of tangible personal property to Pennsylvania individuals and businesses.
The purchaser is required to file a use tax return if tax is due in connection with the purchase and delivery in the Commonwealth. This notice is required pursuant to the provisions of the Tax Reform Code of 1971. 72 P.S. § 7213.2.

Payment Methods
We accept Visa, MasterCard, American Express, and Discover.

Payment Verification
For your protection, we screen credit card orders for potential fraud. Orders of $1,000 or more will require extra verification and may be delayed as a result.

Order Status
To check your order status, login to My Account and view your order history.

Approved - Your order has been transmitted to the packing/shipping department and being prepared for shipping.

Shipped/Completed - Your order has been fully shipped. 

Void - Your order has been canceled and normally your credit card has not been billed. If it was billed, we have issued a proper refund which should appear on your next statement.

Order changes or cancellation
We will make every effort to accommodate the cancellation of your order, as long as your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping and a 30% restocking fee. To cancel your order, please contact us at 855-880-8010 for assistance.

Privacy Policy
We take your privacy very seriously. We will never rent or sell your information to any third parties, we only use the information we collect from you to convey your order information, or to send you e-mails at your request. Please read our Official Privacy Policy for more information.